{"id":5425,"date":"2015-03-07T10:10:43","date_gmt":"2015-03-07T09:10:43","guid":{"rendered":"https:\/\/www.kfactor.it\/kfactor\/en\/servizi\/"},"modified":"2026-02-02T11:31:41","modified_gmt":"2026-02-02T10:31:41","slug":"servizi","status":"publish","type":"page","link":"https:\/\/www.kfactor.it\/en\/servizi\/","title":{"rendered":"SERVICES"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\" style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-11433\" src=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-400x63.png\" alt=\"\" width=\"400\" height=\"63\" srcset=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-400x63.png 400w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-800x127.png 800w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-1024x162.png 1024w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-768x122.png 768w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new.png 1280w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Our TECHNICAL OFFICE supports customers from the first request for information, competently and efficiently developing the customer&#8217;s needs to develop the best technical proposal.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>AFTER-SALE SERVICE<\/strong><\/p>\r\n\r\n\r\n\r\n<p>All orders are regulated by our official <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2025\/12\/Kfactor-terms-of-sale-2026.pdf\">terms of sale<\/a>.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">For all of us, the assistance service is much more than a simple commitment. It is a mission which, in the long run, has given us the loyalty and respect of all our customers who can turn to us for any need relating to purchased products or with the aim of future purchases.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Precisely with this objective, a specific e-mail address has been set up, <a href=\"mailto:service@kfactor.it\">service@kfactor.it<\/a> as well as a Whatsapp number, +393518052001, which offer technical support with great speed and efficiency, both during the warranty period and for subsequent needs. There is the possibility of paid ON SITE service by our technicians. It is important that the guarantees provided are clear and transparent. For this reason we publish and make available to the public our guarantee conditions and ours. general conditions of sale.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>LOGISTICS<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">We ship products all over the world, which is why we have great preparation in supporting customers in all phases of shipping, from the management of shock-proof packaging, special packaging, shipments with all possible methods, urgent deliveries, delivery tracking, to offer the customer an experience of total satisfaction and a guarantee of efficiency.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>QUALITY SYSTEM<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Based on the beliefs that quality objectives must be a priority for K-factor, wanting to guarantee this commitment to itself and its customers, K-factor has long implemented a <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/10\/K-FACTOR-SRL-REV.02-ISO9001-2015.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Quality System compliant with the UNI EN ISO 9001:2015 Regulation<\/a>.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">It is the belief of the General Management that this decision lays the foundations for starting a process of continuous and constant improvement of company performance, with the aim of increasing customer satisfaction and its internal structure.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Download the <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/07\/k-factor-reach-rohs_r1_240701-ita-eng.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">REACH \u2013 ROHS declaration of conformity here<\/a><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Download of the use and maintenance manuals for K-factor products is available on each product page<\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Our TECHNICAL OFFICE supports customers from the first request for information, competently and efficiently developing the customer&#8217;s needs to develop the best technical proposal. AFTER-SALE SERVICE All orders are regulated by our official terms of sale. For all of us, the assistance service is much more than a simple commitment. It is a mission [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5425","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services &amp; Technical Support | K-Factor Srl<\/title>\n<meta name=\"description\" content=\"Comprehensive services including custom design, technical consulting, and after-sales support for transformers and power solutions. 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