{"id":15709,"date":"2015-03-07T10:10:43","date_gmt":"2015-03-07T09:10:43","guid":{"rendered":"https:\/\/www.kfactor.it\/servizi\/"},"modified":"2026-02-02T11:32:12","modified_gmt":"2026-02-02T10:32:12","slug":"servizi","status":"publish","type":"page","link":"https:\/\/www.kfactor.it\/fr\/servizi\/","title":{"rendered":"Services"},"content":{"rendered":"<p style=\"text-align: left;\" align=\"center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-11433\" src=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-400x63.png\" alt=\"\" width=\"400\" height=\"63\" srcset=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-400x63.png 400w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-800x127.png 800w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-1024x162.png 1024w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new-768x122.png 768w, https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/03\/k-factor_logo_new.png 1280w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\r\n<p align=\"center\">\u00a0<\/p>\r\n<p data-path-to-node=\"4\">Notre BUREAU TECHNIQUE accompagne les clients d\u00e8s la premi\u00e8re demande d&#8217;information, en d\u00e9veloppant de mani\u00e8re comp\u00e9tente et efficace les besoins du client afin d&#8217;\u00e9laborer la meilleure proposition technique. Notre produit se pr\u00eate \u00e0 de nombreuses et importantes personnalisations, c&#8217;est pourquoi il est essentiel de bien comprendre toutes les n\u00e9cessit\u00e9s op\u00e9rationnelles pour les transformer en solutions efficaces et de haute performance. L&#8217;objectif d\u00e9clar\u00e9 est de fournir au client une solution technique et commerciale dans les 24 heures suivant la demande.<\/p>\r\n<p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">SERVICE APR\u00c8S-VENTE<\/b> Pour nous tous, le service d&#8217;assistance est bien plus qu&#8217;un simple engagement. C&#8217;est une mission qui, sur le long terme, nous a valu la fid\u00e9lit\u00e9 et le respect de tous nos clients, qui peuvent s&#8217;adresser \u00e0 nous pour tout besoin relatif aux produits achet\u00e9s ou dans l&#8217;optique de futurs achats. C&#8217;est pr\u00e9cis\u00e9ment dans cet objectif qu&#8217;une adresse e-mail sp\u00e9cifique a \u00e9t\u00e9 cr\u00e9\u00e9e, <a href=\"mailto:service@kfactor.it\">service@kfactor.it<\/a>, offrant un support technique avec une grande rapidit\u00e9 et efficacit\u00e9, aussi bien pendant la p\u00e9riode de garantie que pour des besoins ult\u00e9rieurs. Il est possible de pr\u00e9voir des interventions SUR SITE payantes par nos techniciens. Il est important que les garanties fournies soient claires et transparentes. C&#8217;est pourquoi nous publions et rendons accessibles au public nos <a href=\"https:\/\/www.kfactor.it\/fr\/garanzia\/\">conditions de garantie<\/a> et nos <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2025\/12\/Kfactor-condizioni-vendita-2026.pdf\" target=\"_blank\" rel=\"noopener\">conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p>\r\n<p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">LOGISTIQUE<\/b> Nous exp\u00e9dions des produits dans le monde entier, c&#8217;est pourquoi nous sommes tr\u00e8s bien pr\u00e9par\u00e9s pour soutenir les clients dans toutes les phases de l&#8217;exp\u00e9dition : gestion d&#8217;emballages r\u00e9sistants aux chocs, emballages sp\u00e9ciaux, exp\u00e9ditions par tous les modes possibles, livraisons urgentes et suivi des livraisons, afin d&#8217;offrir au client une exp\u00e9rience de satisfaction totale et une garantie d&#8217;efficacit\u00e9.<\/p>\r\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">SYST\u00c8ME QUALIT\u00c9<\/b> Convaincue que les objectifs de qualit\u00e9 doivent \u00eatre prioritaires pour K-factor, et souhaitant garantir cet engagement envers elle-m\u00eame et ses clients, K-factor a mis en place depuis longtemps un <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/10\/K-FACTOR-SRL-REV.02-ISO9001-2015.pdf\" target=\"_blank\" rel=\"noopener\">Syst\u00e8me Qualit\u00e9 conforme \u00e0 la norme UNI EN ISO 9001:2015<\/a>. La Direction G\u00e9n\u00e9rale est convaincue que cette d\u00e9cision pose les bases pour lancer un processus d&#8217;am\u00e9lioration continue et constante des performances de l&#8217;entreprise, dans le but d&#8217;augmenter la satisfaction des Clients et de sa propre structure interne.<\/p>\r\n<p data-path-to-node=\"8\">T\u00e9l\u00e9chargez <a href=\"https:\/\/www.kfactor.it\/wp-content\/uploads\/2024\/07\/k-factor-reach-rohs_r1_240701-ita-eng.pdf\" target=\"_blank\" rel=\"noopener\">ici la d\u00e9claration de conformit\u00e9 REACH \u2013 ROHS<\/a><\/p>\r\n<p data-path-to-node=\"8\">T\u00e9l\u00e9chargez <a href=\"https:\/\/www.kfactor.it\/fr\/manuali\/\" target=\"_blank\" rel=\"noopener\">ici<\/a> les manuels d&#8217;utilisation et d&#8217;entretien des produits K-factor.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Notre BUREAU TECHNIQUE accompagne les clients d\u00e8s la premi\u00e8re demande d&#8217;information, en d\u00e9veloppant de mani\u00e8re comp\u00e9tente et efficace les besoins du client afin d&#8217;\u00e9laborer la meilleure proposition technique. Notre produit se pr\u00eate \u00e0 de nombreuses et importantes personnalisations, c&#8217;est pourquoi il est essentiel de bien comprendre toutes les n\u00e9cessit\u00e9s op\u00e9rationnelles pour les transformer en [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15709","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services et Assistance Technique | K-Factor Srl<\/title>\n<meta name=\"description\" content=\"Conseil technique, conception sur mesure et service apr\u00e8s-vente. 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