Our TECHNICAL OFFICE supports customers from the first request for information, competently and efficiently developing the customer’s needs to develop the best technical proposal.

AFTER-SALE SERVICE

All orders are regulated by our official terms of sale.

For all of us, the assistance service is much more than a simple commitment. It is a mission which, in the long run, has given us the loyalty and respect of all our customers who can turn to us for any need relating to purchased products or with the aim of future purchases.

Precisely with this objective, a specific e-mail address has been set up, service@kfactor.it as well as a Whatsapp number, +393518052001, which offer technical support with great speed and efficiency, both during the warranty period and for subsequent needs. There is the possibility of paid ON SITE service by our technicians. It is important that the guarantees provided are clear and transparent. For this reason we publish and make available to the public our guarantee conditions and ours. general conditions of sale.

LOGISTICS

We ship products all over the world, which is why we have great preparation in supporting customers in all phases of shipping, from the management of shock-proof packaging, special packaging, shipments with all possible methods, urgent deliveries, delivery tracking, to offer the customer an experience of total satisfaction and a guarantee of efficiency.

QUALITY SYSTEM

Based on the beliefs that quality objectives must be a priority for K-factor, wanting to guarantee this commitment to itself and its customers, K-factor has long implemented a Quality System compliant with the UNI EN ISO 9001:2015 Regulation.

It is the belief of the General Management that this decision lays the foundations for starting a process of continuous and constant improvement of company performance, with the aim of increasing customer satisfaction and its internal structure.

Download the REACH – ROHS declaration of conformity here

Download of the use and maintenance manuals for K-factor products is available on each product page